Retail Portfolio Maintenance Contract - Nationwide

The Challenge

A major property management company responsible for 12 shopping centres across the UK was experiencing frequent emergency call-outs for atrium glazing leaks and failures. The reactive approach was expensive, disruptive to tenants, and was causing increasing damage to retail units below the glazing. The company needed a planned preventive maintenance programme that would reduce emergency incidents, control costs and provide consolidated reporting across the portfolio.

Our Approach

We designed a bespoke annual maintenance programme for each of the 12 sites, calibrated to the age, condition and risk profile of each atrium system. The programme includes annual close-quarters inspection of all glazing systems, proactive reseal of deteriorating joints before they fail, drainage channel clearance and function testing, minor glass unit replacement where sealed units have failed, and detailed condition reporting with year-on-year trend analysis.

All 12 sites are serviced on a rolling programme throughout the year, with each visit scheduled to minimise disruption to centre operations. A dedicated account manager provides a single point of contact for the client, with consolidated quarterly reporting across the portfolio.

The Result

After three years of the planned maintenance programme, emergency call-outs across the portfolio have reduced by 55%. Total annual glazing maintenance expenditure has decreased by approximately 35% compared to the previous reactive approach. Tenant complaints related to water ingress have reduced by over 80%. The programme has been extended for a further 3 years and expanded to include 4 additional sites.